Contact

We are looking forward to hearing from you.

For Customer Service or to place an order, please call:

Local (Nashville area) : 615-373-8797

Toll free: 800-821-4141

Fax:  615-373-8796

Shipping

Mason Scooters are shipped via United Parcel Service. You may select:

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air

To Estimate Shipping: From the Shopping Cart webpage, enter zip code and click Update Total.

To Select Expedited Service: Click on Proceed to Checkout. Choose desired expedited service. Total will automatically update.

Note: If you have special instruction for your delivery, such as “place on back porch”, feel free to call 800-821-4141 or email our Shipping department at orders@masoncorporation.com. Tracking information is provided when order is submitted with email address.

All Transactions are processed in US currency.

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased from Mason Corporation.

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Mason Corporation, either through the masoncorporation.com website or by placing an order by phone, may be returned for a refund.
  • Mason Corporation products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you’re returning is repackaged as you received it.

There are some items, however, that are ineligible for return, including:

  • Mason Scooters with visible signs of wear
  • Mason Scooters that have been damaged by customer
  • Mason Scooters whose condition is no longer entirely new

If your scooter is not returnable for a refund under these conditions, we recommend that you donate it to a local church, preschool, elementary school, day care center or anywhere that kids can enjoy riding it.

How to Return Items

Ship your item back to Mason Corporation

To return an item to Mason Corporation, call 800-821-4141 and ask for Customer Service. Describe the reason for return and obtain a Return Authorization Number. In order to receive a refund for your purchase, you must provide a RMA#.

Returns may be shipped at customer’s expense to:

RMA#

Mason Corporation

8114 Isabella Ln

Brentwood TN 37027

 Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by check, a refund check will be mailed to you. Please note: the refund amount is for product only.

Privacy Statement:

This privacy policy discloses the privacy practices for https://masoncorporation.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 615-373-8787 or via email, info@masoncorporation.com.

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Contact Information:
8114 Isabella Lane
Brentwood, TN 37027-2913 USA

Phone:

Local (Nashville area) : 1-615-373-8797  or

Toll-Free: 1-800-821-4141

Fax: 615-373-8796